Its more than 2,000 products are sold globally in more than 40 countries. Believe the company is scamming money. Before you begin, you will need to know your product number. they approved warranty claim but charged for shipping, agent said it was a glitch in their system so would reverse my shipping payment but turned out they cancelled warranty order! It distributes over 2,000 products to 40 countries on five continents. Verification can help ensure real people write reviews about real companies. Join our email list to get lawn & garden tips, exclusive offers, and more! With just a few taps of your screen, Orbit Assist completes the . iPad. x 20 Ft. Tan Precut Nylon Mist Tubing. I bought a B-hyve irrigation controller that was defective.Instead of a refund, I was given a coupon and had to buy on their website.I purchased another with the coupon and shipping was supposed to be within 3 days, still no controller after 8 days and was told it will ship soon.Unfortunately, I bought an Orbit on sale instead of a quality controller.Never again.Now another week wait! Subscribe to get lawn & garden tips, growing guides, exclusive offers and more! Then there is the famous "Amazon gift card" for a replacement - nothing. Knoji is a social discussion platform that's 100% free to use. Please start a Chat or call to schedule a call back. The company's brands include SunMate, Arizona Mist, DripMaster, and WaterMaster. Warranty - OrbitOnline Smart Irrigation Timers | Orbit - OrbitOnline Tried to cancel an order before it shipped and cannot. I called for customer support 5 times and automated voice said they would call back. Filled out a warranty and they gave me a code to use for the product so I would not be charged. Reload the page and repeat your search. Moderate content, respond to reviews, and promote offers. Does Orbit Irrigation support live chat? Orbit reserves the right to inspect the defective part prior to replacement. Anyone can write a Trustpilot review. How does the gift card/promo code process work? Customer service doesnt answer questions, it asks them AND rejects your answer if it doesnt conform to their expectation. I am in a pleasant read more, Jonathan H. said: I called due to a complaint and was randomly transferred to this read more, Sharon M. said: With the COVID-19 restrictions in place, I couldn't visit a dear read more, Angel G. said: I placed an online order late Sunday night for a floral delivery to my read more. Garden Tools & Accessories Looking for a specific garden tool or specialty item for your yard? But the reset button doesn't work.I called several times, they'll call me back. Outdoor Solutions - OrbitOnline GREAT customer service. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Orbit Irrigation Products - Wikipedia Received no response. Generally no one responded until 3 weeks later I said cancel and refund my money. All you have to do is dispute the charge and when it comes to why, state a reason. Who do I contact if I live outside of the United States and Canada? International Association of Better Business Bureaus. Here are 8 tips for writing great reviews. In the end I was told to go onto their website and buy a new controller. Track Order Status Track Order Download OrbitAssist to troubleshoot WiFi issues: Apple App Store or Google Play Store. BBB directs its services to businesses and consumers in North America. *This company may be headquartered in or have additional locations in another country. Called Customer service because controller is not working properly.You have no option but to request call back, which they state will be in 30-60 minutes.Recieved text that call back world be 60-90 minutes.Recieved call 2 days later, which was useless because I was at work.Tried again today - Saturday - 2 hours and still waiting. I complained and they said they do not have a system for reimbursement for shipping. (801) 299-5555 1/5 Average of 17 Customer Reviews Customer Complaints 70 complaints closed in last 3 years 38 complaints closed in last 12 months Read Complaints File a Complaint BBB Rating &. Read More facilities in the US and in China. Your code will only be valid for one transaction. Welcome to Smart Water Management B-hyve technology helps you make watering decisions based on the ecological needs of your yard while giving you the freedom to control watering from anywhere with your smartphone. Do not buy any Orbit product ever, is my advice. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. terrible customer service! This user rated Orbit Irrigation's contact information availability: Is this post inaccurate? While I have been able to contact their customer care team, none of the information they have provided has been accurate or helpful. You can submit a request for warranty replacement here. I had a defective hose timer & they did not hesitate in replacing the unit. Orbit Irrigation Products, Inc, located in Salt Lake City, UT, United States, is a manufacturer and supplier of irrigation products for residential and commercial markets and has been in business since 1986. (800) 488-6156 Chat with us by clicking the icon on the bottom right corner of this page. If you are in the UK, I would not dream of buying anything from Orbit, you will have absolutely no comeback should anything be amiss with your product. Going on 3 weeks with no logistical updates is crazy. Tried in vain to establish contact with "Customer Care" via any/all of the provided options. The orbit nozzle broke. We purchased two, 3 outlet timers from Amazon - we didnt realise that it was coming from Amazon US at the time but they were still delivered in a timely manner so didnt think too much of it. Its always helpful to go ahead and use our Product Number LookUp and confirm youve got the right number. They don't. . 2023 Trustpilot, Inc. All rights reserved. Requested refund on three occasions. BBB Business Profiles may not be reproduced for sales or promotional purposes. It is that simple. Do they have a contact us page? Follow to get Orbit Irrigation's best codes & discounts. We have what you need. How can I chat live with a Orbit Irrigation customer support rep? OrbitAssist on the App Store Update - 6/10For those that have ordered and want to cancel, I am going to assume that you paid with a credit card. $6.59. All useless and no support! BBB Business Profiles generally cover a three-year reporting period. Orbit Irrigation Reviews | Read Customer Service Reviews of orbitonline.com Need to file a complaint? How to contact our Customer Care team - Orbit Community I have nursed my Hyve system along for eight months, with poor results. I was told a replacement unit would arrive in 7-8 days. Read 1 more review about Orbit Irrigation. It's always helpful to go ahead and use our Product Number LookUp and confirm you've got the right number. click here to lookup your product number. Ordered two weeks ago, said parts were in stock, still has not shipped. Never have I experienced such incompetence and outright BS. ORBIT IRRIGATION PRODUCTS - 71 Reviews - Yelp In the 1970s that division of the company was incorporated as Orbit Irrigation. During the warranty period, Orbit, will replace, free of charge, the part or parts found to be defective under reasonable use and service, as determined solely by Orbit. They did; but NO ONE could answer my questions on their Pump Start Relay. This is a multi-location business. You can contact through their social media pages. Awful in every regard. Orbit was acquired by Husqvarna Group in December 2021. Well Done ! I am on my 22nd email where they ask through an email for the 23rd time for my name and adresse and hahaha email!! horrible customer service, no one follows up! Free shipping on all orders for a limited time. Like other customers, I've been trying to get hold of the support team because one of their products updated automatically and now claims to be 'stuck' in an update state and needs to be reset. For verification purposes, there will be a nominal charge (less than $1) to verify your identity. Orbit Product Numbers are usually five digits (21004), sometimes appended by a letter, like 62061Z. Become a verified brand rep for Orbit Irrigation and amplify your brand's voice on Knoji. 845 Overland St North Salt Lake, UT 84054-2123, Customer Reviews are not used in the calculation of BBB Rating. Smart Watering, Irrigation & Sprinkler Systems - OrbitOnline If you dont know it, no worries,click here to lookup your product number. Try contacting customer service team on their social pages via direct messaging or by using comments or mentions. BBB is here to help. If your browser doesn't ask your location and your city still doesn't appear, try these steps: Please enter something you would like to search for. Please begin by refreshing the page to see if your location populates the Near field. It goes against our guidelines to offer incentives for reviews. The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations". (Optional) Attach a photo with your reply. Popular Products. Orbit US dont want to know. Performance 12 FT. PVC Mist Cooling System. How can I find my product number? That's how to get your money's worth. Orbit Irrigation Products, Inc, located in Salt Lake City, UT, United States, is a manufacturer and supplier of irrigation products for residential and commercial markets and has been in business since 1986. I believe products are only as good as customer support. Orbit Irrigation contact information? Knoji How to contact our Customer Care team To reach out to our Customer Care team please use one of the methods listed here. How BBB Processes Complaints and Reviews. Warranty Request - Orbit Irrigation Canada 3/8 In. Before you begin, you will need to know your product number. Claim your profile to access Trustpilots free business tools and connect with customers. For the BBB EU Privacy Shield independent dispute resolution program, please click here. Choose from our wide variety of products, from humane wildlife deterrents to leaf scoops that make cleaning up leaves a breeze. I GIVE UPDONT DEAL WITH ORBIT OR STANLEY TOOLS. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Orbit Product Numbers are usually five digits (21004), sometimes appended by a letter, like 62061Z. Apparently most people agree they have no support and no conscious. I was disconnected from customer service twice and on the third try I got someone who was so condescending and rude that I would have hung up if I had not spent almost an hour trying to resolve the problem with my irrigation controller. Products can be found in . Support - Orbit Community - Orbit Irrigation Products [2], In the 1950s, Max Ericksen founded a sprinkler and plumbing products distribution company. Called back numerous times but no success and continued their run around! How does the gift card/promo code process work? Customer care wont do it and there is not an option while logged into the site. As a matter of policy, BBB does not endorse any product, service or business. Absolutely disgraceful. How can I chat live with a Orbit Irrigation customer support rep? Terrible customer servive. That was a couple of weeks ago, but the order status remains "Unfulfilled". Let us know the issue and our team will review and address it. R&R batteries, pressed rest button, it remained unusable. Smart Water Control. Shop B-Hyve Learn More. Then I contacted Orbit in the US and after several hours on their chat service they said they couldnt deal with it and they would try and prompt the EU warranty people. Item Orbit 58910 hose timer, warranty 3-5 years, purchased July 2022, failed to program. [1] Please click on the country abbreviation in the search box below to change to a different country location. Trying to cancel a order that hasn't shipped yet HAS BEEN A NIGHTMARE! Can I contact Orbit Irrigation through Facebook, Twitter or Instagram? That's all fine and dandy, but it is now ~2.5 weeks and the only updates I get (from the site receipt and customer care) is that "there are no updates". Use the B-hyve lineup to monitor and control your watering. Why bother to write a review when it has been said so well by so many? Orbit Product Warranty Request - OrbitOnline The professional, or commercial, line of Orbit products are under the name Hydro-Rain. Even though, clearly, I bought it in the UK and it was shipped to us here so therefore it is sold in the UK! Called back numerous times but no success and continued their run around! She then put me on hold which hung up after about 5 minutes. Privacy Policy. 1 review CA 4 days ago terrible customer service terrible customer service! Liability under this warranty is limited to the replacement or repair of defective parts. Orbit Irrigation Products provides products in five irrigation categories: This United States manufacturing companyrelated article is a stub. I could only communicate via text, no online support, the call back option becomes text. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Subscribe to get lawn & garden tips, growing guides, exclusive offers and more! I was originally promised 1-3 days for delivery, but then on day 5 I was told that since it's a larger order it will take 1-2 weeks. Your Recent Order See More How to Place an Order How to Receive Tax Exemption on Orders How to Apply a Promotion Code Store FAQ Enter the code in the discount code box on the cart page. Same complaint as others. Orbit was acquired by Husqvarna Group in December 2021. Need to find a different location? Do you have experience with this? Orbit has manufacturing. Worst money spent. Enter the code in the promo code box on the cart page. Garden Tools & Accessories - OrbitOnline Companies can ask for reviews via automatic invitations. Find out how we combat fake reviews. 74 products Sort by: Manual Orbit Yard Enforcer Motion-Activated Sprinkler $84.99 They finally replied, cancelled and refunded me, but shorted me 27 cents!They had my money for three weeks, would not give me any support and finally they stole 27 cents. Have used them for read more, John L. said: Amazing service, I was shocked at the attention to detail and also the read more, L M. said: This is an update to the review I posted yesterday. "Husqvarna Group to acquire Orbit Irrigation in the U.S., creating the global market leader in residential watering", "Platinum Equity To Sell Orbit Irrigation To Husqvarna Group", https://en.wikipedia.org/w/index.php?title=Orbit_Irrigation_Products&oldid=1109134779, United States manufacturing company stubs, Creative Commons Attribution-ShareAlike License 4.0, Underground irrigation is provided by the. Your code will only be valid for one transaction. The control panel would not pair so I initiated the warranty process three weeks ago. Abysmal customer service given by obviously non-technical people reading off a computer screen. And CR said they could not reimburse shipping until the product was shipped.Fast forward to 6/9/23, and the product has not shipped yet.Now fast forward to the Melamor products. It distributes over 2,000 products to 40 countries on five continents . Please refer to this list of international partners for warranty requests in other countries. I emailed, tried their support site. $99.99. To date, B-hyve has helped conserve over 100 billion gallons of water around the world. they approved warranty claim but charged for shipping, agent said it was a glitch in their system so would reverse my shipping payment but turned out they cancelled warranty order! All gaskets etc appeared in the correct place. What are Orbit Irrigation's social media pages? We detect that you are visiting from France. We use dedicated people and clever technology to safeguard our platform. I GIVE UP Language links are at the top of the page across from the title. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Smart Watering, Sprinkler & Drip Systems | Orbit Irrigation Orbit Irrigation Products LLC., (hereinafter "Orbit") warrants to its customers that its products will be free from defects in material and workmanship for a period of one year from the date of purchase, unless otherwise stated on the product packaging (proof of purchase required). Called customer service. Yard Protection. At the top of your Chrome or Firefox window, near the web address, click the green lock. Went to use the timers and they both leaked horrendously from both above and below the tap connection. Ordered two faucet zone controllers. Are you kidding me? Please select the region that you would like to explore today. That's all you need. Unfortunately, there may be times when you experience issues with setting up or keeping your device connected to the internet - in those cases, Orbit Assist can help! This page was last edited on 8 September 2022, at 05:02. Orbit Irrigation Products for Canada. It cost me 27 cents for all that effort and no product, no support. Customer service was just as crappy then as now and I had to build my own four hose bib manifold out of pipe. in 9 reviews "The gentleman took my information and no questions asked mailed me a new timer and sent me a tracking number. Information provided by various external sources. Chat is a bot. The charge came to 18.99, and subsequently a shipping charge was 6.34 or something like that. Absolute zero response, which raise the alarm that this site is probably a scam and not legit?

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