Always read verified customer reviews before placing an order on a new website. Review your bills carefully. For example, a consumer from Bronx County purchased cookware from a direct salesman. Please be sure that your statement is complete, factual and brief. If DCWP has obtained a final decision or order that authorizes restitution, awards money damages, or provides equitable relief for you, you may request assignment of the part of the decision or order that applies to you so you can take steps to enforce it. Home Improvement Contractor License Application Checklist - DCA - NYC.gov See Application Filing Process section. The trip was later cancelled due to the COVID-19 pandemic. Research and verify vendors to avoid placing orders on copycat sites for products that will never arrive. The New York State Division of Consumer Protection's mission is to assist, protect, educate, and represent consumers in an ever-changing economy. You must provide a receipt or other confirmation provided by the vendor that shows that 30 days has not elapsed from the date of purchase, and the merchandise must not have been used or damaged. If you have any questions or need help completing the home improvement contractor application, call the office of Consumer Protection at (914) 995-2155. Contact Division of Consumer Protection Contact us by phone: 518-486-3933 Consumer Helpline: 800-687-1220 Contact us by email: [email protected] Stay Connected with @helloDCWP: For Consumers & Workers File a Consumer Complaint File a Workplace Complaint Avoid Scams Anyone found to be involved with forged vaccine cards will be charged and face the legal consequences.. The Department of Consumer and Worker Protection ("DCWP" or "Department") received and reviewed comments submitted. Consumer Protection Complaint Form Consumer Assistance Hotline (518) 474-8583 (800) 697-1220 Instructions It is important that you attempt to resolve your complaint with the company before filing with the Division of Consumer Protection (DCP). Complaints already the subject of a lawsuit or other legal action cannot be handled by the DCP. Provides helpful resources for taxpayers and administers NY's tax system fairly Signup here to receive the latest announcements from the New York State Department of Consumer Protection. "I'm proud that New York State has helped tens of thousands of consumers recover nearly $3 million of their hard-earned money. "My administration has worked diligently to return millions of dollars to consumers that fraudulent businesses stole out of the pockets of hard-working New Yorkers," Governor Hochul said. Consumers can file a complaint with the Division of Consumer Protection at https://dos.ny.gov/file-consumer-complaint. Protects, improves,and promoteshealth and wellbeing of New Yorkers. Health and Wellness. As New Yorkers resume travelling, they are strongly encouraged to read any travel insurance policies and related documents carefully if they are considering the purchase of travel insurance to fully understand what is covered in the event that travel plans go awry,said Superintendent of Financial Services Adrienne A. Harris. Get at least three estimates from reputable, insured contractors that include a list of the materials, price and services to be provided for the job. New Yorkers are also encouraged to install the NYS Excelsior Pass Wallet app from the Apple Store or Google Play, or to retrieve their Passes here. Learn about recent settlements and consumer complaint topics. NYC's Law Governing Automated Employment Decision Tools Takes Effect DCP reached out to the parent company on behalf of the consumer and was able to arrange to have the repair work completed under warranty and at no cost to the consumer. Package tracking and delivery scams are becoming common, and consumers should be especially cautious of unsolicited text messages or emails about an unfamiliar shipment or delivery. DCP reached out to the travel site and was able to arrange for the consumer to receive a full refund. 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DCWP announced a settlement with Consolidated Edison Company of New York, Inc. (Con Ed) over violations of the Citys Paid Safe and Sick Leave Law. These policies do not apply in the case of postponement; consumers should review the terms of a postponement with the vendor. I also understand that if I have any questions concerning my legal rights or responsibilities, I should contact a private attorney. The Federal Trade Commission leads several public events during National Consumer Protection Week that promote consumer protection awareness. In response, the Division of Consumer Protection is unveiling important tips across these five categories so consumers are armed with the tools to stay safe. It is important that you attempt to resolve your complaint with the company before filing with the Division of Consumer Protection (DCP). The Investor Protection Bureau protects investors, businesses, shareholders, and consumers. Developmental Disabilities. CPSC is an Independent Federal Regulatory Agency. The Consumer Assistance Helpline 1-800-697-1220 is available Monday to Friday from 8:30am to 4:30pm, excluding State Holidays, and consumer complaints can . The No Surprises Act is a federal law that went into effect on January 1, 2022. When no refund policy is posted, consumers have 30 days from the purchase date to receive a full refund or a credit (at the consumer's option). All events are free to join and can be found at, https://www.consumer.ftc.gov/features/national-consumer-protection-week, The New York State Division of Consumer Protections mission is to assist, protect, educate, and represent consumers in an ever-changing economy. External web sites operate at the direction of their respective owners who should be contacted directly with questions regarding the content of these sites. Request and check references from the contractor. Governor Hochul Announces New York Department of State's Division of Consumer Protection Has Returned Nearly $2.4 Million to New York Consumers in 2022, Federal Mail, Internet, or Telephone Order Merchandise Rule of 1975, https://dos.ny.gov/file-consumer-complaint. Learn more. Nutrition. Check License Status NYC Department of Consumer and Worker Protection (DCWP)formerly the Department of Consumer Affairs (DCA)licenses more than 51,000 businesses in more than 40 different industries. There is a separate/unrelated NY Banking 9-x that deals with mortgage forbearance. The New York False Claims Act encourages whistleblowers to come forward by protecting them from retaliation, authorizing them to bring actions on behalf of the state or local governments, and rewarding their courage by making them eligible for a share of the sums recovered as a result of the actions they file. Download U-Visa Certification Application Form, Visit the Mayors Office of Immigrant Affairs website for additional information on U or T Visas. Make sure you review the terms and conditions of the service and understand the provisions of the contract if there is one. Automatic renewal programs (subscription or purchasing agreements that are automatically renewed each term) or continuous service plans (subscription or purchasing agreements that continue until the consumer calls to cancel) must clearly state the cancellation terms to consumers before entering into the agreement. DCWP is committed to ensuring its digital content is accessible to and usable by people with disabilities. The New York State Division of Consumer Protection provides voluntary mediation between a consumer and a business when a consumer has been unsuccessful at reaching a resolution on their own. A public hearing was held on November 29, 2021. Get an overview of what happens when you file a consumer complaint. Please type a clear description of the complaint (e.g., nature or type of complaint: car, mail order, telemarketing, internet, etc), (e.g., refund, credit, exchange or rebate). NEW YORK, NY - New York City Mayor Eric Adams and New York City Department of Consumer and Worker Protection (DCWP) Commissioner Vilda Vera Mayuga today announced that the City of New York has set a first-of-its-kind minimum pay rate for app-based restaurant delivery workers. Immediately after installation, the range would intermittently shut off during cooking. ", Secretary of State Robert J. Rodriguez said, "Over the last year, our Division of Consumer Protection has worked tirelessly to help thousands of New Yorkers recover their hard-earned money from unscrupulous businesses. Consumers can file a complaint with the DCP athttps://dos.ny.gov/consumer-protection. PDF Testimony Bartlett Naylor Congress Watch, a division of Public Citizen Note: You will be redirected to a new web page. DCP reached out to the company on behalf of the consumer and arranged for the consumer to receive a full refund of $2000. Whistleblowers are often represented by private lawyers who can ensure that their clients rights are protected. Home Improvement Contractors can review the licensing law and download, utilize the fillable form and print the home improvement contractor application in English or Spanish. Improves access and availability of services to Seniors. PDF New York City Department of Consumer and Worker Protection We will continue this important work to help ensure consumers are informed of their rights and have the tools they need to protect themselves and their families from fraud.". For example, a consumer in Kings County purchased a convection microwave, but once it was installed, the convection bake feature didnt work. Safe and effective COVID-19 vaccines are available to all New Yorkers age six months and older. Upon delivery, the consumer saw that the sofa was defective, and the consumer contacted the store immediately. If consumers are charged account inactivity fees without the required notice, they are encouraged to file a complaint with the Department of Financial Services athttps://www.dfs.ny.gov/complaint. Housing. The Division of Consumer Protection engages in voluntary mediation to resolve consumers marketplace complaints; offers mitigation assistance for victims of identity theft; conducts consumer education campaigns; represents consumers at utility rate and policy proceedings before State and Federal regulators to advance cost effective and quality electric, gas, water, telephone and cable service; enforces the States Do Not Call Law; works to ensure compliance with Federal and State product safety regulations; and serves to advise the Governor on matters of New York consumer protection policy import. Non-emergency care related to a visit to an in-network hospital, hospital outpatient department, or ambulatory surgical center. Identity Theft Prevention and Mitigation Program. This page is available in other languages. Travel insurance is regulated by the Department of Financial Services. The Domestic Worker Mediation Program was created to help the citys approximately 18,000 domestic workers and their employers resolve workplace issues in a respectful, confidential, and free way without going to court. Remember to always shop on trusted sites when shopping online. Look up the contractor through the Better Business Bureau and other websites and speak to local suppliers and friends to see if they have information that may be helpful. When scheduling a vaccine appointment online, schedule it directly through the New York Department of Health or gov to ensure youre using a legitimate site. I have no objection to the contents of this complaint being forwarded to the business or service person the complaint is directed against. If you live in New York City, Westchester, Nassau, Suffolk, Orange, Putnam or Rockland Counties, check your local consumer affairs office. The COVID-19 pandemic caused major disruptions to travel, but also taught consumers valuable lessons about traveling responsibly,said Secretary of State Robert Rodriguez, who oversees the Division of Consumer Protection. For example, a consumer from Westchester County ordered bedroom furniture from a large retailer in Brooklyn. State Senator Kevin Thomas said, "During National Consumer Protection Week, I'm proud of the work we are doing to make sure New York consumers remain informed and safe. Call 311 or visit vote.nyc to register to vote. The Department of Consumer and Worker Protection (DCWP)formerly the Department of Consumer Affairs (DCA)Office of Labor Policy & Standards (OLPS) is NYC's central resource for workers. The Division of Consumer Protection works hard to assist individuals aggrieved in the marketplace through its complaint mediation efforts, along with educating the public on marketplace scams, and advocating consumers interest before legislative and regulatory bodies. Travel disputes remain one of thetop complaintshandled by DCP. Office of the New York State Attorney General. Consumer Protection | Department of State DCWP Press Releases - NYC.gov As more consumers browse and shop directly or through links found on social media platforms, we urge consumers to pay attention to brand imposters and fake retailers with fake consumer reviews. Many consumers complain about companies billing their credit card after they call or go online to cancel their subscription. Check on automatic contract renewals. Con Ed must pay $202,000 in restitution to 480 part-time entry-level workers who did not have access to paid safe and sick leave between June 1, 2018 and June 18, 2021. Be aware that if a website leads to a third-party to order merchandise, the first website is not liable for the orders made on the third-party site. Learn about recent settlements and consumer complaint topics. The NYC Department of Consumer and Worker Protection (DCWP)formerly the Department of Consumer Affairs (DCA)protects and enhances the daily economic lives of New Yorkers to create thriving communities. PLEASE READ THE FOLLOWING BEFORE SUBMITTING THIS FORM: In filing this form, I understand that the Division of Consumer Protection (DCP) is attempting to mediate my complaint. Give us a call. Home Improvement: Complaints related to home improvement, repair services and contractors. 1. DCWP and Council Member Velzquez Celebrated National Small Business Month by Kicking Off a Series of Business Education Days. NYS Department of State Division of Consumer Protection The order included blank cards that anyone could forge to mimic authentic CDC vaccination cards. This announcement follows Governor Hochuls announcement from March 7, which announced the NYS Department of Motor Vehicles helped New Yorkers recover over $1.65M million. The New York State Division of Consumer Protection (DCP) warned New Yorkers about the risks of using or buying fake COVID-19 vaccination cards. Protect your personal information from COVID-19 scams. Governor Kathy Hochul announced today the New York State Division of Consumer Protection assisted 21,855 New Yorkers with a variety of consumer protection matters in 2021, resulting in a record $2,918,025 being returned to consumers wallets. Ask about refund policies. New York State Division of Consumer Protection Reminds New York Domestic Abuse. Consumer Protection Complaint Form | Consumer Protection - Erie County Phone: 716-773-7676 Review your bills carefully. When shopping for children, check that products are age-appropriate for their safetymanufacturers are required to provide this information on the packaging.

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